IT Support Colchester: (01206) 790060
IT Support Hemel Hempstead: (01442) 863388

Warranty & Returns Policy

Warranty Claims

Wherever possible, our Customer Services department will deliver the administration and logistics required to expedite a prompt and efficient warranty claim at no extra cost.

If you would like more information on this procedure, please call our Head Office on 01206 790060 and ask for Customer Services.

Some manufacturers and supplier partners have a clearly defined policy of delivering warranty services directly with end-customers. This is due to the technical nature of the product(s) and to ascertain any faults that are due to the software, or "user error", or simply hardware failures. Where this is the case, we will try and assist you where we can, although we must ask the customer to contact with the manufacturer as we are not permitted to process any claim on behalf of the customer.

Dead On Arrival/ Incorrect goods / Discrepancies

Please call your assigned sales team immediately if there are any faults with or parts missing from your delivery. The problem shall be dealt with promptly by your Account Manager or a member of his or her Sales Support team.

Faults that are reported within a period not exceeding the manufacturers prescribed time limit, fall into the Dead On Arrival category (DOA) and normally qualify for a free of charge collection and new unit replacement. Faults that are reported outside the manufacturers prescribed time limit, must be processed as a warranty claim. Unfortunately we can make no exceptions to this.



In order to return goods to us, firstly call or email your sales account team and notify customer services at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will then contact you with confirmation and the procedures to follow. Please note that credit can only be issued once the goods are returned complete and in saleable condition. This includes all packaging and documentation, which must be undamaged and free from markings.

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